Privacy policy

SELORA LONDON

INFORMATION ABOUT DATA COLLECTION AND DATA CONTROLLER

We appreciate your visit to our website and your interest in Selora London. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website. Personal data refers to any information that can identify you directly or indirectly.

The data controller responsible for processing personal data under applicable data protection laws, including the GDPR, is:

Selora London
Email: info@seloralondon.com

Selora London determines how and why your personal data is processed, either independently or together with service providers.

For security purposes, our website uses SSL or TLS encryption to protect transmitted information such as orders, messages, and payment details. A secure connection can be identified by https in your browser address bar and a lock symbol.

Selora London does not use automated decision making or profiling that produces legal or significant effects on users.

DATA COLLECTED WHEN VISITING OUR WEBSITE

When you browse our website without creating an account or submitting information, we only collect technical data automatically sent by your browser. This includes:

Visited pages
Date and time of access
Amount of data transferred
Referring website or source
Browser type
Operating system
IP address, anonymized where applicable

This information is processed to ensure website stability, security, and proper functionality. Processing is based on our legitimate interest in maintaining and improving our website. Data is not shared unless required to investigate misuse or security incidents.

USE OF COOKIES

Selora London uses cookies to enhance user experience, improve site performance, and enable essential functions such as shopping cart storage.

Cookies are small text files stored on your device. Some cookies are deleted automatically when you close your browser. Others remain for a defined period to recognize your browser on future visits.

Cookies may process technical data such as browser type, device information, and IP address. Where cookies involve personal data, processing is based on contract fulfillment or our legitimate interest in providing a smooth shopping experience.

We may use third party cookies from advertising or analytics partners. Details about these cookies are provided in relevant sections below.

You can manage or disable cookies through your browser settings at any time. Limiting cookies may reduce website functionality.

Upon your first visit, you will be asked to consent to non essential cookies. You may update your preferences at any time.

CONTACTING US

When you contact Selora London via email or a contact form, we collect the personal information you provide, such as your name, email address, and message content.

This information is used solely to respond to your inquiry and manage communication. Processing is based on our legitimate interest in customer communication or contract preparation. Your data will be deleted once your request has been resolved, unless legal retention requirements apply.

CUSTOMER ACCOUNTS AND ORDER PROCESSING

When you create an account or place an order, we collect the information necessary to process purchases and fulfill contracts. Required details are visible in the relevant forms.

You may request deletion of your customer account at any time by contacting us. After contract completion or account deletion, data is retained only as required by tax and commercial laws, then removed.

EMAIL MARKETING

Newsletter Subscription

If you subscribe to our newsletter, Selora London will send promotional emails about products and offers. Subscription requires your explicit consent using a double opt in method.

We store subscription confirmation details such as IP address, date, and time to prevent misuse. Newsletter data is used exclusively for marketing communications.

You may unsubscribe at any time using the link in the email or by contacting us directly.

Marketing Emails to Existing Customers

If you provided your email address during a purchase, we may send you promotional messages for similar products. This is based on our legitimate interest. You may object at any time and your email will be removed from marketing lists.

ORDER FULFILLMENT AND PAYMENTS

Personal data is shared with shipping providers only to deliver your order. Payment information is transmitted securely to payment processors when required.

Payment Providers

PayPal

When using PayPal or related payment options, payment data is transferred to PayPal Europe S.a.r.l. et Cie S.C.A., Luxembourg, for transaction processing. PayPal may perform credit checks according to its own privacy policies.

SOFORT

If you choose SOFORT, payment processing is handled by SOFORT GmbH, Germany, part of Klarna Group. Necessary order and payment data is shared for transaction completion.

REVIEW REQUESTS

With your consent, Selora London may send a one time email asking you to review your purchase. You may withdraw consent at any time by contacting us.

SOCIAL MEDIA INTEGRATIONS

Our website includes links to social platforms such as Facebook, Instagram, and Google services using privacy friendly methods that prevent automatic data transmission.

When you click a social media link, data is only transferred once you interact directly with the platform. Each platform processes data under its own privacy policy.

ONLINE ADVERTISING AND ANALYTICS

Selora London may use advertising and analytics services such as Google Ads, Google Analytics, and Facebook Pixel to measure website performance and marketing effectiveness.

These services use cookies and anonymized data to analyze user behavior and display relevant advertisements. Processing is based on consent or legitimate interest, depending on the service.

You may opt out of tracking through browser settings or platform specific tools.

USER RIGHTS

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion of data
Restrict processing
Transfer your data
Withdraw consent
Object to data processing
File a complaint with a data protection authority

Requests can be submitted at any time by contacting us.

DATA RETENTION

Personal data is stored only as long as necessary to fulfill legal, contractual, or operational purposes. After retention periods expire, data is securely deleted.

CONTACT

If you have questions about this Privacy Policy or your data rights, contact:

Selora London
Email: info@seloralondon.com